Heart to Heart – Nurse Support Program

Boost Your Organization’s Success by Supporting Your Nurses’ Well-Being

Enhance your nurses’ well-being and patient care abilities by supporting their emotional, social, and professional needs, leaning on time-tested and proven listening models.
Our program offers one-on-one sessions, where nurses can openly share their thoughts, emotions, and experiences with a non-judgmental, no strings attached, confidential third-party, Listening Partner.
This program aims to create a healthier, more supportive environment where nurses feel valued and empowered to deliver the best possible care. This one-on-one work with nurses directly impacts your organization’s employee satisfaction, reducing nurse turnover and ultimately boosting your ROI.

Problem

Healthcare workers continue to have some of the highest stress levels, depression rates, and career exit rates across all industries.

Contributing factors include:

Solutions

Provide healthcare workers with readily available emotional support from a non-judgmental, confidential third-party who specializes in proven listening techniques.

This program provides:

  • Emotional release – Talking about problems can help individuals feel more relaxed and less anxious by unloading the emotional burden.
  • Improved perspective – Discussing problems can help individuals put things in perspective, which can build resilience and help them cope better with unexpected events.
  • Better understanding of emotions – Speaking openly about challenges helps individuals understand their emotions, thought patterns, and reactions, enabling better emotional regulation and healthier responses in the future.
  • Social support – Engaging in conversation about problems with a trusted person can strengthen relationships and help individuals feel supported.
  • Support identifying solutions – Talking through problems with a third-party listener can help individuals identify options or solutions they hadn’t considered before.
  • Improved well-being – Open dialogue contributes significantly to emotional well-being, improving mental health and fostering a healthier, more resilient mindset.

What is a Listening Partner?

A Listening Partner takes a unique approach to provide emotional support, providing a confidential, non-judgmental listening presence based on a variety of established listening models. What sets this model apart is its foundation of two beliefs as described by educator and philosopher, Parker Palmer.

  • Each of us has Wisdom within.

  • Decisions are best made in community. (In this context, the community consists of the individual and the Listening Partner).

Unlike a coach or therapist, a Listening Partner does not offer advice or therapy, but instead provides discreet, confidential care designed to help individuals process stress, emotions, and experiences. This method draws from the proven Quaker Listening Model, as outlined in Dr. Clare’s book, “Heart to Heart: Spiritual Care through Deep Listening.”

What does a Listening Partner Do?

A Listening Partner provides a safe place for the participant to reflect on and process all that the individual has seen and heard that may be providing a source of stress while accessing existing personal resources.

A Listening Partner:

  • Listens with an open, non-judgmental heart.

  • Supports and guides individuals as they reconnect to their personal resources which may help them remember their “why” for the work they do.

  • Asks open, honest questions that can help unlock or reconnect with one’s own Inner Wisdom.

The value of this program lies in its ability to

  • Provide consistent emotional support to those who are away from their residential base with its inherent support system.

  • Assist with emotional reactions to workplace and family situations.

  • Provide confidential support outside of traditional therapy.

  • Diffuse potential crises and assist in bringing the experience to conclusion while providing personal support.

  • Increase participants’ mood.

How It Works

  • Our program provides your nurses a set of number of one-on-one sessions with a YLP Listening partner, each lasting 45-60 minutes via Zoom or phone.

  • These confidential sessions offer nurses a safe space to openly share their thoughts, emotions, and experiences with a non-judgmental, third-party listener.

  • Additional sessions may be added based on need, ensuring continuous support for your nurses whenever it’s needed most.

I'm Dr. Clare and I'm Your Listening Partner.

My passion is listening. With over twenty years of experience as an industrial chaplain, hospital chaplain, and a pastor, I have had plenty of opportunities to hone my skills.

My study with critical care nurses in hospitals supported the idea that in both professional and personal settings intentional listening leads to deep connection. My book, Heart to Heart: Spiritual Care Through Deep Listening, is a practical guide to listening as both an art and a practice.

This belief in the power of deep listening is at the core of our Heart to Heart – Nurse Support Program. By providing nurses with a confidential, judgment-free space, we ensure they feel truly heard, supported, and valued. Through one-on-one sessions, we create opportunities for healing, reflection, and emotional well-being—because sometimes, the best way to care for others starts with someone caring for you.